30日間返金保証  ·  18ヶ月保証
よくある質問
  • Genaral questions

  • Can the Infinite One be taken on board airplanes?

    Yes, the Infinite One can legally and safely be taken on board airplanes.

  • Is my device compatible with Infinite One even though it's not listed in the compatibility list?

    The Infinite One should be compatible with most 5V or USB chargeable smart phones, tablets and portable devices (GPS, portable cameras, etc), since our battery is only able to provide a 5V output.

  • Where can I get Infinite One locally, is it available at any retail store?

    USA / UK customers can buy kinkoo products on amazon. Customers from other countries and territories only can buy on ikinkoo.com.

  • Do you offer international shipping?

    Yes, Kinkoo offers free international shipping(7 - 25 days delivery) to United States, Canada, Germany, France, United Kingdom, Italy, Spain, Russia, South Korea and Japan via DHL / Fedex / UPS / China Post / EMS.

  • Can my device charge from the Infinite One/Nova/Plus while the Power bank itself is charging?

    The Infinite One/Nova/Plus does not support “pass-through” or “daisy chain” charging at this time. We do not recommend charging your device from the Power bank while the Power bank itself is being charged from a power source, as this will severely stress the battery cells due to constant charging and discharging and will have a negative impact on the battery and the overall lifespan of the battery. At this time, we would advise all users to charge the Infinite One/Nova/Plus first, before using it to charge other devices.

  • Does Infinite One/Nova/Plus support the latest Apple devices?

    Yes, the Infinite One/Nova/Plus is actually compatible with the latest Apple devices iPhone 6S, 6, 5S, 5C,5, iPad 4, mini as well as the prior iterations and iPod Touch devices, excludes certain classic models. The Infinite One/Nova/Plus will charge your Apple device by using the original, white Apple cable that came with the Apple devices. NOTE: The Lightning cable and 30 pin Apple charge cables is a proprietary standard that only Apple manufacturers have the license to. Due to the licensing we are not able to produce or distribute these cables at the moment.

  • I done some test and not getting the full mAh out of my battery?

    Though the battery is rated at 8,000mAh or 10500mAh or 6000mAh it will not fully discharge all the stored powered in battery.
    Some power will be lost during charging in the form of resistance and heat.
    Some power will be lost while not in use, self discharge rate: percentage can range from 8% – 31% depending on condition/environment (number base on one month storage).
    If however the charge is substantial low then the battery may be defective please visit our troubleshoot section to determine issue/ contact our support for RMA.

Questions regarding products

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